Shade Sail Fabric and hardware– 10 year pro-rata guarantee.
This warranty does not cover defects or damage caused by issues beyond our control, such as weather events , accidents , alterations, misuse, abuse, negligence, fair wear and tear or failure to follow the instructions or advice from The Shade House or local council( if applicable) with respect to any process regarding installation .
NOTE; If installing a shade sail post , PLEASE CHECK FOR UNDERGROUND SERVICES where the hole is to be located. This can be confirmed through house plans which will be available to view with your local council .
We would strongly advise that shade sails come down for the winter period to be stored and then re fitted at the start of summer to avoid damage due to such things as strong winds or snow /hail events which can happen anywhere. The sail will tend to be exposed to greater damp conditions ,and remain damp over winter than summer which can attract mould and lichen over time if left untreated/cleaned so packing away over winter is a good idea.. Note; if when folding the sail up for Winter it is noted that the sail is wet it would be worthwhile to hang it somewhere to dry before folding up for storage.
We hope you get many years of trouble free pleasure from your shade sails.
The Shade House Team.